Business Communication and Character

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Typo on 9/11 Memorial

Perhaps it was bound to happen, but the heartache for a family is still real: the name of a 9/11 victim was misspelled on the Lower Manhattan memorial. Jeffrey Schreier's name was spelled "Jeffery."

Family members were very upset when they noticed the error. Schreier's sister, Janice Hart, said, "This is the only place we could go to have some solace, and to see his name engraved incorrectly was very distressing to us." Hart's husband, David, said, "You feel as though Jeffrey's soul is now looking down and saying, 'Can't you get my name right?'"