The Centers for Disease Control issued recommendations to airlines and their crews to try to address COVID-19. The web page begins with the purpose:

“This document provides interim recommendations for the commercial airline industry about the Coronavirus Disease 2019 (COVID-19)  first identified in Wuhan, China. CDC reminds air carriers of the requirement under Title 42 Code of Federal Regulations (CFR) section 71.21 to report to CDC ill travelers  who have certain signs and symptoms during flight, and all deaths onboard,  before arrival in the United States. This document also contains recommendations for managing ill travelers onboard if COVID-19 infection is suspected.”

Next is a “Situation summary,” followed by guidelines for handling ill passengers aboard a flight and for cleaning a plane after a flight.

Other sections on the CDC website address “Reporting Death or Illness” and “Managing Ill Passengers/Crew.”

Discussion:

• Who are the primary and secondary audiences for CDC’s website? What are the organization’s communication objectives during the COVID-19 outbreak?

• Review the CDC website from the home page. How easy is it to find information? How clear is the information you do find? In summary, how well does the organization meet its communication objectives? What could be improved?