Business Communication and Character

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What Not to Say

An article posted on Medium, “11 Things Socially Aware People Don’t Say,” offers good advice during this crisis—and for other times. Michael Thompson suggests avoiding the following: “I told you so,” “I know how you feel,” “Good luck with that,” “It’s not my fault,” “It’s all in your head,” “That was stupid,” “You always/You never,” “Everything happens for a reason,” “As I said before,” and “With all due respect.”

I would add one: “Frankly” or “Honestly.” When people introduce a statement this way, I find myself disbelieving them and questioning what they say typically. Without the preface, I’ll assume you’re speaking frankly and honestly.

Image source.

Discussion:

  • Many of these phrases have a positive or harmless intent, but how could the impact be harmful?

  • What could you say instead of these expressions?

  • What would you add to this list?