Consultants in online communication advise writers to avoid standard customer services phrases that could be off-putting during the COVID-19 pandemic:

• “We regret any inconvenience this may have caused.”

• “Well share your feedback with the appropriate department.”

• “[Insert topic] is extremely important to us.”

• “Our records show…”

• “As per your request…”

• “Is there anything else I can help you with today?”

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Discussion:

• I would argue that these expressions should be avoided any time. What are your thoughts?

• Do you find any of these particularly annoying?

• What could you say instead of each of the above?