Business Communication and Character

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Comparing Company Messages About Masks in Stores

Several companies have implemented policies for customers to wear masks in their stores during the pandemic.

Here are a few of these messages to compare. For some, the requirement is hard to find; search for “face” or “facial.”

Image source.

Discussion:

  • What are the communication objectives of these statements? Who are the primary and secondary audiences?

  • In what ways are these messages similar and different? How do you explain the differences? Consider customer demographics, locations, products/services, etc.

  • Which do you consider most and least effective and why?

  • In addition to the Starbucks tweet here, find other social media company posts about customers wearing face coverings. Apply the same questions to these posts.