Business Communication and Character

View Original

Trader Joe's Criticized for "Racist Packaging"

A 17-year-old started a petition to encourage Trader Joe’s to “Remove Racist Packaging From Your Products.” Briones Bedell explains her perspective:

The grocery chain labels some of its ethnic foods with modifications of “Joe” that belies a narrative of exoticism that perpetuates harmful stereotypes. For example, “Trader Ming’s” is used to brand the chain’s Chinese food, “Arabian Joe” brands Middle Eastern foods, “Trader José” brands Mexican foods, “Trader Giotto’s” is for Italian food, and “Trader Joe San” brands their Japanese cuisine. 

She received 5,956 signatures and was aiming for 7,500.

The company responded in a series of statements, including this one:

We want to be clear: we disagree that any of these labels are racist. We do not make decisions based on petitions. 

In addition, the LA Times reported, “More than 80 of the 100-plus readers who responded to The Times’ call for opinions said the labels would not change their feelings about Trader Joe’s or its product.”

Bedell claims that her petition was a success and cites this NY Times article with a quote from a company spokesperson: “Labels such as Arabian Joe’s and Armenian Joe’s were no longer in use, and that the label Trader Joe San is currently used on only about three products.” Bedell’s latest post is titled, “Trader Joe’s Discontinues ‘Arabian Joe’ and ‘Armenian Joe’ Labels.” The NY Times article explains, “The supermarket chain said it was in the process of phasing out names, including Trader Ming’s and Trader José, that have appeared on its international food products.”

Discussion:

  • What’s your view of the labels: racist, fun, or something else?

  • Read Bedell’s post, Trader Joe’s statements, and the NY Times article. Can she claim credit for a decision?

  • How do you assess Trader Joe’s response, particularly the statements on its website? What, if anything, should the company have done differently?