Business Communication and Character

View Original

More Hope for Email’s Demise

A hopeful New York Times article surmises that Gen Z will save us all from email. The subtitle sums up the sentiment:

“It’s actually crazy how outdated it is.” People born after AOL Mail was invented seem to prefer to communicate in almost any other way.

The article cites a study that describes the many collaboration tools employees use every day—tools from different companies that aren’t necessarily sanctioned by their organization. An employee might use Google Docs, Zoom, Apple iMessage, and Microsoft PPT or some other combination of products. This chart shows what tools people under 30 use more frequently.

One 24-year-old said she uses “literally anything but email” when given the choice. Email is viewed as a cause of stress, particularly having to check it often and because it often means task delegation: an email brings something that needs to get done. Because email takes time away from other tasks, employees also feel interrupted, and research tells us people need about a minute to get back on track.

A FastCompany writer hypothesizes that the younger generation might finally kill email, and iMessage, rather than Slack or Microsoft Teams, might be the bullet. I’m skeptical, but like these articles, I remain hopeful. Being older, I don’t have the emotional baggage of email because that’s how I grew up. But I understand the grace and simplicity of Apple tools and welcome them at work.