How well do leaders demonstrate character in their communications? Blog by Amy Newman, senior lecturer emerita, Cornell University; author of Business Communication and Character (11e) and Building Leadership Character
5 Ways to Listen Better, Julian Treasure.
The Power of Listening, William Ury.
Radical Candor, an approach for giving feedback, Kim Scott.
Tom Peters' discussion of the importance of listening. An expert in leadership, Tom Peters uses an example from healthcare to illustrate this skill.
Introduction of Dell's "Social Media Listening Command Center." Illustrates the business link between listening and social media.
Leadership Character and Communication, Amy Newman, Cornell University
Chapter 1: Business Communication and Character
Chapters 2 and 3: Team and Interpersonal Communication; Communicating Across Differences
Chapters 4 and 5: Writing, Design, and Style
Chapter 6: Neutral and Positive Messages
Chapter 7: Persuasive Messages
Chapters 9 and 10: Data, Visuals, and Reports
Powered by Squarespace.