Restaurant Owner Forgives Manager for $4,710 Mistake

/
Hawksmoor.JPG

The manager of Hawksmoor Manchester steakhouse accidentally served a $5,000 bottle of wine when the guests ordered one priced at $290. The owner forgave her publicly, on Twitter.

Naturally, the conversation doesn’t end there. Jokes abound, one announcing that the manager has since been placed in an “on-site incinerator.”

Others pounced on the expensive wine and criticized the restaurant, to which the owner responded in a tweet:

I’m sure you’re all getting tired of this now, so one last thing, to the people who put homelessness in Manchester next to ‘£4500 wine?!’ and suggesting we have no values: we’ve raised well over £1m for @ACF_UK, work with @WoodSt_Mission and @notjustsoupMCR. We have values.

Discussion:

  • What leadership character dimensions are demonstrated by this story?

  • How well did the owner respond to criticism?