Avoid Trite Customer Service Expressions

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Consultants in online communication advise writers to avoid standard customer services phrases that could be off-putting during the COVID-19 pandemic:

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  • “We regret any inconvenience this may have caused.”

  • “Well share your feedback with the appropriate department.”

  • “[Insert topic] is extremely important to us.”

  • “Our records show…”

  • “As per your request…”

  • “Is there anything else I can help you with today?”

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Discussion:

  • I would argue that these expressions should be avoided any time. What are your thoughts?

  • Do you find any of these particularly annoying?

  • What could you say instead of each of the above?