Kids and Email and Phone Etiquette
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A Wall Street Journal article tells us what we probably already know: kids could improve how they email and talk on the phone. Referring to email as seeming like “an ancient craft” and “so last century,” the author gives examples of missing subject lines and salutations.
An HR manager sees issues when young people are in the workplace and blames changing technologies:
“You can graduate high school without hardly ever having made a call. You can do everything online—book reservations, book an Uber. Teens aren’t hearing their parents make calls either. When I was younger, my parents did all of that out loud and I was learning by listening. You’d pick up all that etiquette.”
College students seem to have trouble with the phone as well. Employers tell me students are uncomfortable leaving voice mails and taking their calls.
The article lists basic etiquette guidelines for email from The Emily Post Institute’s Daniel Post Senning.
Discussion:
What guidelines would you add to the email etiquette list?
How did you learn email and phone manners? Or are you still learning?
How can you help your young siblings or other young people prepare for the workplace?
