Analyzing the NFL's Apology
/Years after NFL players “took a knee” to protest police brutality and other discrimination against Black people, NFL Commissioner Roger Goodell apologized “for not listening to NFL players earlier.” On June 5, less than two weeks after a police officer murdered George Floyd, Goodell posted a video to express his regret in handling player protests.
The response came on the heels of a video of Black NFL players saying, “What if I was George Floyd?” and asking the league to listen to its players.
Goodell’s video was introduced on NFL’s Twitter account with this statement:
“We, the NFL, condemn racism and the systematic oppression of Black People. We, the NFL, admit we were wrong for not listening to NFL players earlier and encourage all to speak out and peacefully protest. We, the NFL, believe Black Lives Matter.”
Skeptics wonder what will change in the league. Jim Litke, an Associated Press sports writer notes the lack of diversity within the NFL: “Three-quarters of the players are people of color, but just four head coaches, two general managers, and one owner, Shad Khan of the Jacksonville Jaguars, are.” Litke also points to Goodell’s shaky record of handling other “big issues,” like player concussions and domestic violence.
To that last point, this isn’t the first time Goodell apologized publicly. With a different delivery style, in a 2014 video, he said, “I got it wrong” after four players were temporarily benched for domestic violence incidents.
Discussion:
Analyze Goodell’s video message: primary and secondary audiences, communication objectives, content, organization, etc.
Compare this video to Goodell’s 2014 video. What differences do you notice in the delivery style? How do you explain Goodell’s strategic choices?
What’s your view of the latest apology: genuine, placating, or something else?
On face value, what leadership character dimensions does Goodell demonstrate? Which dimensions could Goodell display more strongly or directly?
