Lands’ End Bad-News Message

So many products are delayed these days. In an email to a customer, Lands’ End acknowledged further delays and blamed the issue on labor shortages and high demand. On a flight I took recently, the pilot also mentioned staffing issues (causing us to sit on the plane for a hour waiting for a gate to clear).

I like the transparency. We all know about worker shortages since the pandemic, and it seems logical to name the problem as it is. In normal times, we might see this as a company’s excuse, but the problem is so systemic that no one company can be blamed.

I also appreciate Lands’ End’s usual conversational style. Although I wish the customer were given a timeframe, at least the message is easy to understand.